Refund & Return Policy – Kamna Cosmetics

At Kamna Cosmetics, we take great care in delivering our products to you.
All our products go through strict quality checks before dispatch.

Since these are beauty & personal care items, we follow a No Return / No Exchange policy, except in cases where the product delivered is damaged or defective.

 

Return & Replacement Conditions

You can request a return/replacement only if:

  • The product received is damaged, broken, or defective.

  • The issue is reported to us within 48 hours of delivery.

  • The product is unused, sealed, and in its original packaging.

  • All the Approved exchange and replacement will be completed and delivered with in 15 business  working days.

Non-Returnable Items

We do not accept returns in the following cases:

  • Opened, used, or partially used products.

  • Products without original packaging.

  • Return request raised after 48 hours of delivery.

Process for Return / Replacement

  1. Contact our support team at support@kamnacosmetics.com within 48 hours.

  2. Share your order details and clear images/video of the damaged product.

  3. Once verified, we will arrange a replacement for the damaged product.

  4. Refunds are not applicable; we only provide replacements for eligible products.

Return, Replacement & Refund Policy (Exception Case)

  • As cosmetics and personal care items are hygiene-sensitive products, we follow a strict No Return & No Refund Policy.

  • Exceptions apply only in the case of:

    • Products damaged during transit

    • Manufacturing defects or wrong item received

  • Customers must report such issues within 48 hours of delivery by contacting our customer support and sharing valid proof (clear images/videos).

  • If approved, a replacement or refund will be initiated as per our policy. Claims raised after 48 hours will not be entertained.

  • Refunds, if applicable, will be processed and Credited within 7–10 working days, depending on the payment method used.

Contact Us

For return/replacement requests, reach out to:
📧 support@kamnacosmetics.com
📞 +91 8587859798